Return & Exchange

At Izzy’s Crafts, we strive to ensure your satisfaction with every purchase. However, we understand that sometimes a return or exchange may be necessary. Please review our return policy below to familiarize yourself with our guidelines and procedures.

  1. Eligibility:
    • To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when it was received.
    • Certain items, such as personalized or custom-made products, perishable goods, and intimate or sanitary items, may not be eligible for return unless they are defective or damaged upon arrival.
  2. Timeframe:
    • You may initiate a return or exchange within 30 days from the date of purchase or delivery, depending on the nature of the product. After this period, we may not be able to process your request.
  3. Return Process:
    • To initiate a return, please contact our customer service team by email at info@izzyscrafts.com. Provide your order details, reason for return, and any supporting information or photographs, if applicable.
    • Our customer service team will guide you through the return process, including providing you with a return authorization number (RMA) and instructions on how to ship the item back to us.
  4. Return Shipping:
    • Unless the return is due to a defective or damaged item, the customer is responsible for the return shipping costs.
    • We recommend using a trackable shipping method and insuring the package, as we cannot be held responsible for items lost or damaged during return transit.
  5. Refund or Exchange:
    • Upon receiving the returned item and verifying its condition, we will process your refund or exchange as per your request.
    • Refunds will be issued to the original payment method used for the purchase, and the processing time may vary depending on your financial institution.
    • Exchanges will be processed promptly, subject to product availability.
  6. Damaged or Defective Items:
    • If you receive a damaged or defective item, please notify us immediately at info@izzyscrafts.com, providing details and supporting evidence such as photographs.
    • We will work with you to resolve the issue promptly, either by providing a replacement, repair, or issuing a refund, depending on the circumstances.

Please note that our return policy is subject to change, and any modifications will be updated on our website. We encourage you to review our policy periodically to stay informed.

If you have any questions or need further assistance regarding our return policy, please don't hesitate to contact our customer service team at info@izzyscrafts.com. We are here to ensure your shopping experience with us is enjoyable and hassle-free.

Thank you for choosing Izzy’s Crafts!!